Platform Operations & Customer Success Officer
About the role
Haske247 is looking for a hands-on Platform Operations & Customer Success Officer to help manage the day-to-day activities of the platform and ensure creators, fans, businesses, event organizers and other users have a smooth experience.
This is not simply a customer-service position.
The person will work across user onboarding, platform operations, event ticketing, creator support, organizer support, transaction follow-up, community engagement and issue resolution.
You will become one of the people who understands how Haske247 works from end to end and helps users get real value from it.
Responsibilities
Platform Operations
Monitor daily activities across Haske247.
Understand and operate the major platform modules.
Identify failed, incomplete or unusual user journeys and escalate technical problems.
Test important platform features from a user's perspective.
Document bugs and operational issues clearly for the development team.
Monitor registrations, transactions, tickets and other important platform activities.
Maintain accurate operational records and reports.
Customer & Creator Success
Onboard new creators and users.
Help creators properly complete and optimize their profiles.
Teach creators how to publish, promote and monetize their work.
Follow up with creators who register but don't become active.
Help users understand relevant Haske247 features.
Respond to questions through WhatsApp, email and platform communication channels.
Follow up on unresolved user problems until they are properly closed.
Events & Ticketing
Onboard event organizers.
Help organizers create events and ticket types correctly.
Assist with ticket sales and attendee management.
Support QR ticket validation and event check-in.
Coordinate with organizers before major events.
Provide operational support during selected partner events.
Escalate payment, ticketing or scanning issues where necessary.
Collect feedback after events.
Businesses & Vendors
Help businesses and vendors understand how they can use Haske247.
Assist with onboarding and account setup.
Introduce appropriate marketplace, events, promotion and monetization features.
Follow up with prospective businesses.
Help businesses get their first useful activity completed on the platform.
Agents & Community
Support the onboarding of Haske247 Agents.
Provide agents with the information and materials they need.
Track agent activities and referrals where applicable.
Help agents understand campaigns, commissions and opportunities.
Support Haske247 communities and user engagement initiatives.
Requirements
I would not make a university degree compulsory.
Suggested wording:
Minimum qualification: OND/NCE or equivalent practical experience.
HND/Bachelor's degree in Business Administration, Marketing, Mass Communication, Information Technology, Management or a related field is an advantage but not mandatory.
For Haske247, someone technologically confident, intelligent, organized and good with people could outperform somebody with a degree but no initiative.
Experience
Preferred: 1–3 years in any combination of:
Customer service, operations, community management, event management, digital platforms, fintech, e-commerce, creator management, sales support, hospitality or technology.
Exceptional entry-level candidates with strong digital skills and demonstrable initiative should also be considered.
Important: What This Role Is NOT
I would actually put a short version of this in the recruitment information:
This is not a receptionist role and it is not simply answering WhatsApp messages.
You will actively work with creators, businesses, organizers and users; learn the Haske247 platform; identify problems; support transactions and events; and help users succeed.
That will filter applicants considerably.
